Client type
Fintech operating across multiple countries

Region
East and West Africa

The challenge
The organisation had rapid growth and multiple product lines but inconsistent
reporting. Teams defined key metrics differently, data ownership was unclear and
analysts spent time reconciling numbers instead of generating insight. Leadership
needed a governance model that improved trust without slowing delivery. Privacy and
access control needed tightening across countries.

What we did

• Assessed current data flows, reporting practices, metric definitions and access
  controls
• Defined a practical governance operating model with clear ownership, stewardship
  and escalation paths
• Created shared definitions for critical metrics and standardised documentation to
  make datasets discoverable and understandable
• Introduced data quality rules and certification approach for key datasets
  Designed permissioned access patterns and audit-friendly workflows to improve
  security and compliance
• Built dashboards that highlighted adoption, data quality issues and reporting reliability
  signals

Impact

• Improved trust in reporting through consistent definitions and clear ownership
• Reduced time spent reconciling conflicting numbers across teams
• Improved access control and data handling discipline across countries
• Enabled faster decision-making because stakeholders could rely on the same data
  story